Breaking up is hard to do, regardless of the nature of the relationship. Personal relationships, business relationships, and I guess sometimes even chemical relationships can be incredibly difficult to dissolve. Business relationships, however, come with an additional crushing, insufferable frustration of damaged employee morale, and a sizable hole in your withering purse to match the void in your torn, miserable heart.
Oh, but don’t be so dramatic. There are plenty of ways you can rebound from a bad business breakup:
Tell me why? (Ain’t nothin but a mistake)
If both parties can somehow summon the remaining fragments of their rattled courage and dignity from the bottoms of their broken hearts to walk away from a severed relationship with the scarcely passable consolation of “mutual respect,” it might be appropriate to provide feedback to your former flame to let them know what went wrong. Allow your ex-partner to understand where they can improve.
But don’t be an idiot about it. Be rational, be logical, be calm, and don’t act like everything was all their fault and you hate them and you never want to see them again and now they’re just some client that you used to know.
Be objective about your critic’s comments
If a customer or business partner has a genuine criticism about your company or the way it operates, you absolutely must consider their comments in a serious, objective manner. Do not become defensive. Deflecting the concerns of another party, denying responsibility, or retaliating to complaints with more complaints will only prevent problems from reaching any form of resolution.
“I’m not defensive! You’re defensive!”
Wow. That’s real mature of you, imaginary character I just made up.
In order to conquer your defensive tendencies, you need to be willing and able to actively listen to the other party’s complaints. You might not necessarily have to agree with them, but it’s important to recognize their perspective in order to reach a solution. Understanding why a customer or partner is making a complaint will lead you to better communication, and will allow you to work toward common goals.
Treat other parties with respect
Regardless of what side of the breakup you were on -- whether you were the breaker or the breakee -- treat the opposite party how you’d like to be treated. Sometimes this golden rule can be difficult to follow, especially if your former partner metaphorically throws your metaphorical belongings out onto the metaphorical street while non-metaphorically shouting expletives to your actual face. Either party can strain a relationship (and make it difficult to end) by holding the other side responsible for unresolved costs or undelivered work. But many of these hardships can be avoided simply by being respectful.
Are your business relationships experiencing communication problems? MEDiAHEAD offers everything you need to fully communicate and measure the impact of your message over print, online, and other new media outlets. Contact MEDiAHEAD today for more information about developing a web portal for managing an overall more effective campaign!